Privacy Policy & Terms

We use the collected information to:

• Provide Services: Process car wash bookings and manage appointments.
• Authentication: Verify your identity using Firebase Phone Authentication.
• Payment Processing: Handle wallet top-ups and service payments.
• Communication: Send booking confirmations, service updates, and important notifications.
• Customer Support: Respond to your inquiries and resolve issues.
• Service Improvement: Analyze usage patterns to enhance app functionality.
• Security: Detect and prevent fraud, abuse, and unauthorized access.

We implement industry-standard security measures to protect your information:

• Encryption: Data transmitted over secure HTTPS connections.
• Secure Storage: Sensitive data stored using encryption (SecureStore).
• Firebase Authentication: Industry-leading authentication security.
• Access Controls: Limited employee access to personal data.
• Regular Audits: Periodic security assessments.

• Active Accounts: We retain your data as long as your account is active.
• Inactive Accounts: Data may be retained for up to 2 years after account deletion for legal and business purposes.
• Transaction Records: Retained for 7 years for tax and legal compliance.
• Account Deletion: You can request account deletion by contacting us at washzy@washzyservice.com.

You have the right to:

• Access: Request a copy of your personal data.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your account and data.
• Opt-Out: Unsubscribe from promotional communications.
• Data Portability: Request your data in a machine-readable format.

To exercise these rights, contact us at washzy@washzyservice.com.

Our app integrates with third-party services. Please review their privacy policies:

• Firebase (Google): firebase.google.com/support/privacy
• Razorpay: razorpay.com/privacy-policy
• Google Maps: policies.google.com/privacy

We are not responsible for the privacy practices of these third parties.

Washzy is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

If you believe your child has provided us with personal information, please contact us at washzy@washzyservice.com.

Your information may be transferred to and stored on servers located outside your country of residence. By using Washzy, you consent to the transfer of your information to countries that may have different data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• In-app notifications.
• Email notifications (if provided).
• Updated “Effective Date” at the top of this policy.

Continued use of the app after changes indicates your acceptance of the updated policy.

Washzy is a mobile application that connects customers with car wash service stations. We provide:

• Location-based search for nearby car wash stations.
• Online booking and scheduling.
• Digital wallet for payments.
• Booking management and history.
• Push notifications for service updates.

• You must be at least 18 years old to use Washzy.
• You must provide accurate and complete information during registration.
• You are responsible for maintaining the confidentiality of your account credentials.
• One account per user — multiple accounts are prohibited.

As a user, you agree to:

• Provide Accurate Information: Keep your profile, vehicle, and contact details up to date.
• Maintain Account Security: Protect your phone number and OTP codes.
• Use Services Lawfully: Comply with all applicable laws and regulations.
• Respect Service Providers: Treat car wash station staff with courtesy.
• Avoid Misuse: Do not abuse, spam, or exploit the platform.
• No Fraudulent Activity: Do not engage in payment fraud, fake bookings, or chargebacks.

• Service prices are set by individual car wash stations.
• Prices displayed in the app are inclusive of applicable taxes.
• Washzy may charge a convenience fee or service fee (if applicable).
• Prices are subject to change without prior notice.
• Promotional offers and discounts are subject to terms and conditions.

All content, features, and functionality of the Washzy app are owned by Washzy and protected by copyright, trademark, and other intellectual property laws.

You may NOT:

• Copy, modify, or distribute app content.
• Reverse engineer or decompile the app.
• Use Washzy branding, logos, or trademarks without permission.
• Create derivative works based on the app.

We reserve the right to suspend or terminate your account if you:

• Violate these Terms & Conditions.
• Engage in fraudulent or illegal activities.
• Abuse or misuse the platform.
• Provide false or misleading information.
• Repeatedly cancel bookings or fail to show up.

Upon termination:

• You will lose access to your account and wallet balance.
• Pending bookings may be cancelled.
• You may be prohibited from creating a new account.

To the fullest extent permitted by law, Washzy shall not be liable for:

Washzy is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, either express or implied, including but not limited to:

• Merchantability or fitness for a particular purpose.
• Accuracy, reliability, or completeness of content.
• Uninterrupted or error-free operation.
• Security or freedom from viruses.

You agree to indemnify, defend, and hold harmless Washzy, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

• Your use or misuse of the app.
• Violation of these Terms & Conditions.
• Violation of any third-party rights.
• Fraudulent or illegal activities.

We may update these Terms & Conditions at any time. Changes will be effective immediately upon posting in the app. We will notify you of significant changes through:

• In-app notifications.
• Email notifications (if provided).
• Updated “Effective Date” at the top of this document.

Continued use of the app after changes indicates your acceptance of the updated terms.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.